Model of monitor, this is located on the Parent & Nursery/Camera Unit and will begin AC
The Batch/Lot Number. This is located on the underneath of the Parent Unit, Nursery Unit and the Sensor Pad (where applicable) on a small white sticky label
Proof of purchase, receipt. We can accept a picture, clearly showing the date, model & retailer if this is easier
Your full name, address and a contact number
This will enable us to process your query.